• Responsible for communicating with customers’ interactions via multiple channels.
• Answering all incoming requests and addressing the customers’ problems in a timely manner.
• Re-directing requests as per the set processes and taking adequate messages when required.
• Following company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues.
• Escalating issues or unresolved queries to the Team Leader or Supervisor.

Minimum Requirements

• Minimum Qualifications: Diploma Degree, Bachelor Degree (Must Be Graduated)
• Training: Customer Care Training is a strong plus
• Minimum Experience: 0+ Years of Experience
• Excellent Command of English Language